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OUR STORE POLICIES

Shipping Fees 

Shipping fees are based on actual product weights or dimensions. Dimensional weight reflects how much space a package takes in a truck or plane. 

Delivery Estimates

Delivery times vary depending on the shipping method selected. Each shipping method will display a delivery date or date range of when a shipment can be expected for delivery. 

Under normal circumstances, the stated delivery day/range is accurate 99% of the time. There will be a small portion of shipments that take longer. If your delivery has not arrived we suggest you check the tracking to get a package update. Please be advised that some addresses may consistently take longer than the stated delivery dates. Deliveries may take longer if you live in an area that is experiencing an unexpected service delay, such as severe weather, natural disasters, unscheduled events, or holidays.

Return Policy

We realize how difficult it is to order merchandise online, especially for first-time buyers. As hard as we try, things may not arrive as expected; with that in mind, we offer a 15-day return policy on certain items. All items should be returned in the same condition as when initially received. Opened items and autographs are not eligible for returns.  All costumes, masks, and costume-related items purchased are final sale and cannot be returned or exchanged.

Damaged & Defective Items

Any defective item or items damaged in transit can be exchanged for a replacement of the same item if a request is sent within 7 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.

We may request an e-mail with a picture of your broken or defective item to help us determine what exactly is wrong. 

The following issues do not qualify as a defective product:

  • Minor cosmetic paint issue 

  • Package condition

  • Minor dents, dings, & scratches

How to Return an Item

Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. Any returns without authorization will be delayed and possibly not eligible for a refund. Customer service may be reached by:

Return Shipping

If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a Big E's Collectibles return option ( a prepaid label provided by us). If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.

If the return is for any other reason, we will not pay for the return shipping fees. When using a Big E's Collectibles return option ( a prepaid label provided by us) the cost of return shipping will be deducted from your refund. If you choose to ship the return by some other means you will be responsible for all shipping costs and will not be reimbursed. 

How to Prepare Your Item for Return Shipping

Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less.

Refunds

Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment. In cases where this is not possible, store credit is issued. Once we issue your refund there may be a delay for these funds to show in your accounts:

  • Credit Cards: Typically 3-5 business days

  • PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.

  • Store Credits: Available Immediately 

Restocking Fees

Big E's Collectibles does not charge restocking fees.

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